WM5/WM6 software Frequently Asked Questions
General issues
This application failed to start because its side by side configuration is incorrect
Device issues
What the difference between smartphone and PocketPC?
How to unlock my device
Does your program support Smartphone 2003 devices?
PocketExport issues
How do I temporarily disable PocketExport add-in?
I can't see the mobitnt outlook add-in toolbar from my outlook
Can I use PocketExport to synchronize with several mobile devices?
I can't SYNC the sms for my palm treo 750 device
Installation issues
How to install .cab file on my device
The program is from an unknown publisher" on Windows Mobile
Installation doesn't work and I don't receive any prompt about Unknown Publisher or Unsigned Software!
Sales issues
I have switched to a new model PDA or Smartphone; do I need to buy the software again?
Does the trial version have any function limitations?
Do I have to pay for the upgrades?
Is tech support free?
Lost the register code?
This application failed to start because its side by side configuration is incorrect
You need to install vc Visual C++ 2005 Redistributable Package Click here to download
Can I use PocketExport to synchronize with several mobile devices?
PocketExport only support windows mobile 5 and windows mobile 6,so if your devices are based on wm5/wm6, then it should work,what you need to do is change the sync time back and forth in the setting dialog from mobitnt addin's outlook toolbar
How do I temporarily disable PocketExport add-in?
Firstly you can disable it by simply uninstalling it,but notice if you uninstalled the outlook add-in,the configurations may lost.
Here is the steps to disable the PocketExport items in outlook2003,outlook2007 is a little bit different from these steps.
Select “Options…” from the “Tools” menu in Microsoft Outlook. In the Options dialog box, switch to the “Other” tab and click the “Advanced options…” button.
Find the pocketexport add-in and clear the selection. After you click “OK” and close the Options dialogue box. You can enable it in the same way.
I can't see the mobitnt outlook add-in toolbar from my outlook
Firstly,make sure you installed the ActiveSync 4.5 already(on Vista,it's called windows mobile device center(WMDC)).
If it still doesn't appear,try the following instructions:
if you use outlook 2003:
Click "help"-->“About Microsoft Office Outlook” and then click the “Disabled Items…”. Find the PocketExport add-in in the list, select it and click “Enable”.If this doesn't work:
Open Outlook,choose Tools--->Options, you will get a tab, choose 'other' options from the tab,then choose 'Advanced Options',then 'COM Add-ins',you will now see your registered add-ins list,choose "Mobitnt send sms outlook addin" and press OK.
if you use outlook 2007:
open outlook,choose Tools--->Trust center--->Add-ins,if there is no "Mobitnt send sms outlook addin",choose "Disable Items" on the bottom and the click "go",choose "Mobitnt send sms outlook addin" from the list.
I have switched to a new model PDA or Smartphone; do I need to buy the PocketExport again?
You don't need to :if your new device still running windows mobile 5 or windows mobile 6,you can use our software as before without any problem.
I can't SYNC the sms for my palm treo 750 device
Some windows mobile device made by PALM use their own SMS manage system instead of the default one.So on these devices,PocketExport can't get sms from them.
What the difference between smartphone and PocketPC?
Basically,PocketPC will have a touch screen and a stylus,and it's start menu is in the upper-left corner of the screen.
on the other hand,smartphone usually doesn't have touchscreen and it will have a keypad,at the same time,the start menu
is in the lower-left corner of the screen.
Generally there are two kinds of OS for windows mobile device(which is all based on windows CE),
for windows mobile 6,they are Windows Mobile Professional/Classic(for PocketPC) and Windows Mobile Standard(for smartphone)
To find out what version your device is running, go to: Start -> Settings -> The System tab -> About
How to install .cab file on my device
A cab file is a self-contained product installation file.
To install cab file on PocketPC:
- Copy the .cab file you downloaded to My Documents on your Pocket PC using ActiveSync->Explore.
- Click that cab file from your PocketPC through file explorer. then installation will start.
To install a program from a .cab file on a Smartphone:
- Using ActiveSync/Explore on your Windows PC, paste the .cab file into the folder called either My Smartphone\IPSM\Windows\Start Menu or My Smartphone\Storage\Windows\Start Menu on your Smartphone.
- On your Smartphone, return to the Home screen. You should see the .cab file in the Programs menu. If you don't see it there, go to Accessories, choose Create Shortcut, then Cancel. The .cab file will now be in the Programs menu.
- Pick the .cab file from the Programs menu.
Notice that usually your device will warn you that this is a unsigned file,just click "yes" to let it run.
"The program is from an unknown publisher" on Windows Mobile
Our Windows Mobile software is not digitally signed. The only impact this has for you is that your Windows Mobile device may ask you if you really want to install the software at the first time, what you need to do is just choose "yes" from your device's screen.
Installation doesn't work and I don't receive any prompt about Unknown Publisher or Unsigned Software!
This error message may indicate that your device do require digitally signed software and may not be able to run our (currently unsigned) applications.if you still try to install our software on it,maybe you need to unlock your device. click here for more detail on how to unlock a device.
How to unlock my device
Usually when you first time run our application on your device,your device will prompts you before executing it(it is because our application is a so called "unsigned" application,and most of applications are unsigned),what you need to do is just click "yes" on your screen,but unfortunately if your device's security mode is "Mobile2Market locked",you can not run a application if it is not signed,at this point,you may need to unlock your device,try search "SDA_ApplicationUnlock" on the net to get more detail on this. notice that you do it on your own risk. click here for more information on windows mobile security mode
Does the trial version have any function limitations?
No, but it will be expired after 15 days
Do I have to pay for the upgrades?
No! All upgrades for our windows mobile software are free to our registered users currently.
Is tech support free?
Yes! It's free for all our window mobile software.
Lost the register code?
Don't worry:), please email us at support@MobiTnt.com and include your name, address, email address. We will be pleased to help you.
Does your program support Smartphone 2003 devices?
Now our software only support windows mobile 5 and above, that is: windows mobile 5 and window mobile 6 smartphone and pocketpc
